Tell us first
Ring (08) 5124 6020, Monday to Friday, 7:00am – 4:00pm, and ask for Tim. Or use the contact form and say it is about work already done.
It helps if you can tell us roughly when the work was done, what was installed or repaired, and what is not right about it.
What we will do
We will listen to what happened and, where we can, arrange to come and look at it.
Customer Satisfaction Guaranteed is not a slogan we want to have to explain. Where the work was ours and it is not right, we put it right.
If we disagree about what happened, we will tell you plainly and explain why rather than going quiet.
If it is not resolved
If you are not satisfied with how we have handled it, plumbing and gas work in Western Australia is regulated by the state. The Building and Energy division of the Department of Energy, Mines, Industry Regulation and Safety handles complaints about licensed plumbing and gas fitting work, and Consumer Protection handles general consumer complaints.
Our Plumbing Licence is 8396 and our Gas Licence is 13098. Quote those if you need to.
Nothing is lost by asking
There is no charge for us to come and look at something we did, and there never has been. $0 call-out fee applies to that as much as to a new job.
Contact
HouseWorks Plumbing & Gas, ABN 74 613 553 665. Phone (08) 5124 6020.